Fequently Asked Questions

Got questions? You’re not alone, here’s what parents ask us most.

Here are answers to the most common questions we hear from parents. Can’t find what you’re looking for? Just drop us a message.

Everything from how it works to choosing the right programme

Frequently Asked Questions

Getting Started

  • No - once purchased, this programme will be available to you for 12 months. You can use it at any time during the year to recap topics and keep your child's confidence. Repeating the programme in the summer is, however, always a good idea before September.

  • Yes - you can recap on the videos and recap the work whenever is convenient for yourself. My child has just moved into Year 4 and is finding some of the topics difficult.

  • Yes - We would suggest purchasing the Year 3 Refresher Programme and using this alongside the Year 4 topics in school. If you speak to your child's teacher and find out the order topics are being taught, it can be particularly useful to recap on topics for the previous year group before they are taught in class.

Overview of Programmes and General Questions

  • No - once purchased, this programme will be available to you for 12 months. You can use it at any time during the year to recap topics and keep your child's confidence. Repeating the programme in the summer is, however, always a good idea before September.

  • Yes - you can recap on the videos and recap the work whenever is convenient for yourself. My child has just moved into Year 4 and is finding some of the topics difficult.

  • Yes - We would suggest purchasing the Year 3 Refresher Programme and using this alongside the Year 4 topics in school. If you speak to your child's teacher and find out the order topics are being taught, it can be particularly useful to recap on topics for the previous year group before they are taught in class.

Questions on our Programmes

  • No - once purchased, this programme will be available to you for 12 months. You can use it at any time during the year to recap topics and keep your child's confidence. Repeating the programme in the summer is, however, always a good idea before September.

  • Yes - you can recap on the videos and recap the work whenever is convenient for yourself. My child has just moved into Year 4 and is finding some of the topics difficult.

  • Yes - We would suggest purchasing the Year 3 Refresher Programme and using this alongside the Year 4 topics in school. If you speak to your child's teacher and find out the order topics are being taught, it can be particularly useful to recap on topics for the previous year group before they are taught in class.

Support and Interaction

  • No - once purchased, this programme will be available to you for 12 months. You can use it at any time during the year to recap topics and keep your child's confidence. Repeating the programme in the summer is, however, always a good idea before September.

  • Yes - you can recap on the videos and recap the work whenever is convenient for yourself. My child has just moved into Year 4 and is finding some of the topics difficult.

  • Yes - We would suggest purchasing the Year 3 Refresher Programme and using this alongside the Year 4 topics in school. If you speak to your child's teacher and find out the order topics are being taught, it can be particularly useful to recap on topics for the previous year group before they are taught in class.

Payments & Refunds

  • No - once purchased, this programme will be available to you for 12 months. You can use it at any time during the year to recap topics and keep your child's confidence. Repeating the programme in the summer is, however, always a good idea before September.

  • Yes - you can recap on the videos and recap the work whenever is convenient for yourself. My child has just moved into Year 4 and is finding some of the topics difficult.

  • Yes - We would suggest purchasing the Year 3 Refresher Programme and using this alongside the Year 4 topics in school. If you speak to your child's teacher and find out the order topics are being taught, it can be particularly useful to recap on topics for the previous year group before they are taught in class.